BORING
, but not that Boring
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Commercial management platform powered by 5 AI agents connected to Bolivian mobile numbers and Ferrotodo's ERP. The agents handle customer service, quotes, automated collections, internal onboarding and orders — by voice and chat, in real time.
Multi-agent AI system for Ferrotodo — a Bolivian industrial hardware retailer for steel, welding, machinery, abrasives and PPE. 5 specialized agents connected to the ERP and Bolivian mobile lines handle customer service, quotes, automated collections, internal sales-team onboarding and external orders — all via voice and WhatsApp. On top of the agents runs the 'Ferrotodo' panel with Summary, Products, Requests, Quotes, Orders, Clients and AI Agent, showing the live requests → quotes → orders funnel and the activity of Ferra, the voice sales agent.
Ferrotodo needed to scale its commercial operation without multiplying headcount: handling technical questions about the industrial catalog, generating quick quotes, chasing collections and training its sales team on thousands of SKUs (steel, welding, machinery, abrasives, PPE). All of that ran through WhatsApp and phone calls, while inventory, clients and orders lived in a separate ERP — causing manual data re-entry, delays in quoting and lost opportunities.
We designed a multi-agent AI system with 5 specialized agents connected to Bolivian mobile lines and Ferrotodo's ERP. Each agent has a scoped role and its own tools to check stock, generate quotes, register clients, push orders into the ERP and trigger collection reminders. On top of the agents we built a management panel where the team sees live results, the purchase funnel and metrics by order status (Delivered, In Transit, Pending, In Preparation, Confirmed, Ready). The voice sales agent 'Ferra' is operable directly from the panel so a human can step in, supervise or take over the conversation when needed.
Products view with 31 active SKUs categorized by family: Steel, Welding, Machinery and Tools, Abrasives and PPE. Each card shows code, brand (Vonder, SUMIG, Bambozzi, Norton), available stock and price in Bs. This is the source of truth the 5 agents query to answer availability, build quotes and push orders to the ERP without manual re-entry.
'Ferra de Ferrotodo' is the voice sales agent that talks with clients and salespeople in real time. It searches products, builds quotes, registers clients and follows up on orders speaking in Bolivian Spanish. The 'Live results' panel reflects what Ferra is searching or managing — products, quotes, clients and order status — so the human team can supervise and step in.
Full client portfolio with tax ID (NIT), city (Santa Cruz, Potosí, Montero, Tarija, La Paz, Cochabamba), segment (Industrial, Construction, Agricultural), accumulated orders and total billed in Bs. The agents can create new clients (such as 'Cliente Demo Voz') directly from the voice or WhatsApp conversation, without the sales team having to open the panel.
List of quotes (COT-2026-0001 through 0005) with client, items, applied discount, total, validity (15 days), status (Accepted, Sent) and date. The quotes agent takes an incoming request by voice or WhatsApp, checks stock in the ERP, applies discounts per policy and issues the document without a human salesperson having to build it manually.
