The challenge
ChildFund's sponsorship cycle moves millions of items a year (F2, letters, CPRs, DFCs) among local partner, country office and international office, with outsourcing charging for each processed item. The challenge was to replace the most expensive manual steps without losing traceability or data sovereignty, maintaining proactive QA over correspondence, safeguarding children's information and a clear operating model by role and country so each actor only sees what corresponds to them — all backed by a concrete business case that can be brought to the FY27 budget conversation.




